Refunds & Exchanges

Refunds & Exchanges

Because Omni Infusions offers botanical products, personal-care items, oral-care items, teas, consultations, and digital products, all sales are handled carefully for safety, hygiene, and digital-access reasons.

Digital products

Digital products, guides, downloads, courses, templates, and educational files are final sale once purchased, accessed, delivered, or downloaded.

Personal-care, tea, oral-care, body, bath, and botanical products

Due to the nature of these products, opened, used, unsealed, or tampered-with items cannot be returned. For safety reasons, we do not accept returns on products that cannot be resold hygienically.

Consultations and services

Consultations and educational services are final sale once booked, started, delivered, missed, or completed.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, contact us within 72 hours of delivery with your order number, clear photos of the item, packaging, and shipping label. If approved, we may offer a replacement, store credit, or exchange at our discretion.

Exchanges

Exchanges may be allowed only when the item is unopened, unused, sealed, and approved by Omni Infusions. Exchanges are not guaranteed and may depend on product type, condition, and availability.

Chargebacks and disputes

If there is an issue with your order, please contact us first so we can review it. Filing a payment dispute without contacting us may delay resolution and will be reviewed according to store records, shipping records, product delivery records, and this policy.